Terms of Service

These Terms of Service (“Terms”) govern your use of the website www.vancouvermovingco.com and the moving and delivery services provided by Vancouver Moving Co. (“we,” “us,” or “our”). By accessing our website or booking our services, you agree to be bound by these Terms.

1. Use of Our Website

You agree to use this website only for lawful purposes. You must not:

• Use the website in any way that violates applicable laws or regulations
• Attempt to gain unauthorized access to our systems or servers
• Transmit malicious code, viruses, or harmful data
• Interfere with the website’s functionality or security

2. Service Bookings and Estimates

Quotes provided through our website, by phone, or by email are estimates based on the information you provide. Final pricing may vary depending on:

• Actual volume or weight of items
• Accessibility of locations
• Additional services requested
• Unforeseen circumstances on moving day

You agree to provide accurate and complete information when requesting a quote or booking a service.

3. Payments

• Payment terms will be communicated at the time of booking
• Deposits may be required to secure your booking
• Full payment may be due upon completion of services unless otherwise agreed
• Late payments may be subject to additional fees

4. Cancellations and Rescheduling

Cancellation and rescheduling policies will be provided at the time of booking. Fees may apply for short-notice cancellations or changes.

5. Customer Responsibilities

• Ensure clear and safe access to pickup and delivery locations
• Properly pack items unless packing services are requested
• Disclose fragile, valuable, or hazardous items in advance
• Be present (or have an authorized representative present) during service

6. Prohibited Items

We reserve the right to refuse transport of hazardous, illegal, perishable, or otherwise restricted items, including but not limited to:

• Explosives or flammable materials
• Firearms or weapons
• Illegal substances
• Items prohibited under Canadian law

7. Limitation of Liability

While we take reasonable care in handling your belongings, Vancouver Moving Co. is not liable for:

• Pre-existing damage
• Damage resulting from improperly packed items not packed by us
• Delays caused by weather, traffic, or circumstances beyond our control
• Indirect, incidental, or consequential damages

Any claims for loss or damage must be submitted within the timeframe specified in your service agreement.

8. Intellectual Property

All content on this website, including text, logos, graphics, and design, is the property of Vancouver Moving Co. and may not be copied, reproduced, or distributed without written permission.

9. Privacy

Your use of our website and services is also governed by our Privacy Policy. Please review it to understand how we collect and use your information.

10. Governing Law

These Terms are governed by the laws of the Province of British Columbia and the applicable laws of Canada. Any disputes shall be resolved in the courts of British Columbia.

11. Changes to These Terms

We may update these Terms of Service from time to time. Continued use of our website or services after changes are posted constitutes acceptance of the updated Terms.

12. Contact Information