Privacy Policy

Vancouver Moving Company and Delivery Ltd. (“we,” “us,” or “our”) operates the website www.vancouvermovingco.com. We are committed to protecting your privacy and handling your personal information in compliance with applicable Canadian privacy laws, including PIPEDA.

1. Information We Collect

We may collect the following types of information:

Personal Information

• Name
• Phone number
• Email address
• Home or business address
• Details about your move or delivery
• Any information you voluntarily provide via contact forms, quote requests, or service bookings

Payment Information

If you make payments for our services, we may collect billing details and payment-related information. Payment processing may be handled by a secure third-party provider, and we do not store full credit card or other financial information.

Device & Usage Information

When you visit VancouverMovingCo.com, we may automatically collect:

• IP address
• Browser type and version
• Operating system
• Referring URLs
• Pages visited
• Date and time of visit

2. How We Use Your Information

• Provide and manage moving and delivery services
• Respond to inquiries and provide quotes
• Schedule and manage bookings
• Process payments and send receipts
• Communicate regarding services, updates, or promotions (with your consent)
• Comply with legal and regulatory obligations
• Improve website functionality and customer experience

3. Consent

By submitting your personal information through VancouverMovingCo.com, you consent to its collection, use, and disclosure in accordance with this Privacy Policy and applicable laws.

You may withdraw your consent at any time, subject to legal or contractual restrictions, by contacting us (see Section 8).

4. Sharing Your Information

We do not sell or rent your personal information, we may only share any information we collect:

• With employees, movers, drivers, contractors, or agents who require it to provide services
• With trusted third-party service providers who are contractually required to protect your information
• When required by law, court order, or legal process
• To protect our rights, property, or safety

5. Data Retention

We retain personal information only as long as necessary to fulfill the purposes outlined in this policy or as required by law.

When information is no longer required, it is securely deleted, destroyed, or anonymized.

6. Cookies and Tracking Technologies

• Improve website performance
• Analyze traffic patterns
• Enhance user experience

You may disable cookies, but some features of the website may not function properly.

7. Security

We make reasonable efforts to protect your personnal informations from unauthorized access, use or disclosure. Because no information system can be 100% secure, we cannot guarantee the absolute security of your information.

8. Your privacy rights

• Request access to your information
• Request corrections
• Request deletion (subject to legal obligations)
• Withdraw consent
• File a complaint with the Office of the Privacy Commissioner of Canada

To exercise your rights, contact us at:

9. Third-Party Websites

We are not responsible for the content provided by, or the privacy practices, of third-party websites linked from our website.

10. Updates to This Policy

We may update this Privacy Policy from time to time. Check this page periodically for updates.